Over the past 30 days, our team called 50 dental clinics pretending to be patients. The results revealed a massive opportunity - and a serious problem.
Before building Krooa, we needed to understand a real problem. We didn't want to create another "practice management software" based on assumptions.
So we did something simple: we called 50 dental clinics in major US cities, pretending to be patients wanting to schedule a cleaning.
| Result | % of Clinics |
|---|---|
| Answered in under 30 seconds | 18% |
| Answered between 30s and 2 minutes | 24% |
| Went to voicemail / no answer | 34% |
| Answered but asked to call back later | 24% |
Only 18% of clinics answered quickly. The rest? Lost a patient.
Of the 34% that didn't answer, how many called back?
Zero.
No clinic called back. Not via text, not via email, not via phone.
Of those who answered:
Let's do simple math:
Revenue lost per month: $18,000
Per year? $216,000 walking out the door.
And this is conservative. Larger practices lose much more.
We talked to 10 dentists after the test. The answers were consistent:
The problem isn't lack of awareness. It's lack of a viable solution.
Here's what motivated us to create Krooa:
82% of clinics are leaving money on the table simply because they can't answer the phone in time.
It's not a marketing problem. It's not lack of patients wanting to book. It's a response capacity problem.
And the solution doesn't have to be "hire more people". It needs to be respond instantly, 24/7, without increasing fixed costs.
After this study, we designed Krooa with three principles:
We do this same test for free for practices that want to understand their reality.
We call, evaluate, and send a complete report.
No commitment. No catch.
Request My Mystery Shopper Test
Full methodology and raw data available upon request.
We conduct a mystery shopper test on your practice. We contact you pretending to be a patient and then send you a complete report analyzing your service performance.